#TaLouLouGirls

WHY BUY FROM US

CUSTOMIZATION & QUALITY

We specialize in customization/personalization so you get exactly what you want and would love for years to come.

All our products are thoughtfully made — from meticulously-selected fabrics to delicately handsewn flowers. Each piece also comes with its own Ta LouLou fabric pouch.

PERSONALIZED CUSTOMER SERVICE

Need help deciding on what design, fabric, and details would suit you? Our highly personalized and reliable customer service ensures that all your concerns are addressed (even after you've received your order). Our hands-on approach is specifically tailored to suit your needs. Our customer service representatives are also available to speak with you in real-time to help you with your design needs (and even offer styling tips!).

ONE-STOP SHOP FOR READY-TO-WEAR AND MADE-TO-ORDER

Whether you simply want to add a timeless piece to your wardrobe or you're looking to have a bespoke piece made for a special occasion, we're here to create that must-have for you.

Contact us via any of our communication channels below:

Instagram: @taloulou__

Email: inquiry@taloulou.com

FAIR RETURN, REFUND, & EXCHANGE POLICY

Should any problems arise, rest assured they will be resolved by our dedicated customer representatives within 24 hours.

Should you wish to exchange an item or get a refund, kindly contact us via email (inquiry@taloulou.com) within 3 days of receipt. We will gladly refund or exchange your item/s within 30 days of purchase.

Items must be returned in the same condition as they were upon delivery and in their original packaging.

To complete your return, we would require a receipt or proof of purchase. For an item that shows any damage upon receipt, kindly send us a photo of the item showing this.

Only a partial refund will be granted if the item is not in its original condition for reasons not due to our error and if the item is returned more than 30 days after delivery.

Once we have received the item that you would like to return, we will send you an email to confirm receipt and notify you whether or not an exchange or refund is applicable (whether partial or full).

SECURE CHECKOUT

Settle payments via PayPal, which has a strong reputation as a safe and secure online payment system using the highest security measures possible and via PayMongo, which prevents fraud losses and disputes by using real-time machine learning, 3D Secure authentication, and their internal risk parameter.

CUSTOMIZE IT

COLOR & FABRIC

  • Choose your preferred color/s depending on your chosen option (classic, premium, or bespoke).
  • You may refer to the image of the color palette provided in each product page.
  • Should you wish to incorporate our printed silk or printed chiffon to your chosen style (e.g. as the strap, part of the dress, bag handle etc.), kindly include this in your customization instructions so we can send you the list of on-hand prints.
  • You may opt to choose different colors per item (e.g. body of dress in black and straps of dress in white). 
  • Unless otherwise requested, fabrics will be chosen by Ta LouLou according to the type of fabric/s originally used for your chosen style, in the exact shade or shade closest to your preferred color.
  • For limited-edition fabrics (e.g. eyelet, dotted, pleated, silk, satin, tulle, chiffon, crepe spandex etc.), kindly contact us to request for available color swatches.

FLOWERS

  • You may opt to add or exclude our signature handsewn flowers.
  • You may customize the placement and/or size of the flowers.
  • You may customize the color/s of the flowers.

STRAP & SLEEVE STYLE

  • You may choose from our selection of strap styles or indicate your preferred strap style in your customization instructions.
  • If applicable to the style you've chosen, you may opt to go for interchangeable straps (maximum of 4 strap styles). Kindly indicate the strap styles you would like in your. customization instructions.
  • You may opt to add sleeves and customize the sleeve style.

LENGTH

Length adjustment is free. Kindly send us your preferred measurements in inches.

HEM STYLE, NECKLINE, ETC.

  • You may opt to customize various parts of the dress (e.g. straight neckline instead of V-neck). Kindly include this in your customization instructions so we can make proper recommendations.

MINOR ADJUSTMENTS

Minor adjustments (e.g. measurement adjustment for one body part, higher back to cover bra line, inclusion of bra pads if possible for style etc.) are free of charge.

OTHERS

  • For design requests not included here, kindly contact us for further assistance.
  • You may also opt to get the women's version of any style from our children's wear line and vice versa.
  • Should you already have a specific design in mind, kindly contact us via any of the communication channels below so we can bring your vision to life:

Instagram: @taloulou__

Email: inquiry@taloulou.com

Find your answers to our most frequently asked questions below. For further assistance, kindly contact us and we'll get back to you within 24 hours. 

FAQs

HOW TO CUSTOMIZE YOUR TA LOULOU PIECE 

All designs are fully customizable. Once you've added the item to your cart,  you will see a text box/cart note where you may indicate your instructions. 

Click here for the list of customization options with no additional charge. 

Should you prefer a fabric that is different from the fabric originally used (as stated in the product description), standard fees may apply. Should this be the case, a customer service representative will get in touch with you or you may also contact us for further assistance. 

Unless otherwise requested, fabrics will be chosen by Ta LouLou according to the type of fabric/s originally used for your chosen style, in the exact shade or shade closest to your preferred color.

For limited-edition fabrics (e.g. eyelet, dotted, pleated, silk, satin, tulle, chiffon, crepe spandex etc.), kindly contact us to request for available color swatches.

ALTERATIONS

We accept alterations. Standard fees may apply depending on the type of alteration. Kindly contact us so a customer service representative can assist you.  

STANDARD DELIVERY

Our standard delivery is within 21 business days. For cotton linen and cotton twill, delivery may be within 14 business days. For gowns and other formalwear, lead time may vary.

For rush orders (minimum of 3 days depending on availability of preferred fabric/color), standard fees may apply. Orders to be delivered within 1 week are considered rush orders.

EXCHANGES & REFUNDS

Should you wish to exchange an item or get a refund, kindly contact us via email (inquiry@taloulou.com) within 3 days of receipt. We will gladly refund or exchange your item/s within 30 days of purchase.

Items must be returned in the same condition as they were upon delivery and in their original packaging.

To complete your return, we would require a receipt or proof of purchase. For an item that shows any damage upon receipt, kindly send us a photo of the item showing this.

Only a partial refund will be granted if the item is not in its original condition for reasons not due to our error and if the item is returned more than 30 days after delivery.

Once we have received the item that you would like to return, we will send you an email to confirm receipt and notify you whether or not an exchange or refund is applicable (whether partial or full).

PAYMENT 

We accept payment through PayPal and PayMongo. Through PayMongo, you may settle payment using Visa, Mastercard, GCash, GrabPay, Maya, BillEase, BPI, UnionBank, and Atome. 

PRIMAS LOYALTY PROGRAM

For a membership fee of Php 3,500.00, get access to exclusive discounts, promos, and freebies, valid for one year from the issue date. Membership renewal is at a discounted rate. To inquire, kindly email us at inquiry@taloulou.com. 

HAVE A SPECIFIC DESIGN IN MIND?

Should you have a specific design in mind, do get in touch with us and we'll bring your vision to life!

CONTACT US

• inquiry@taloulou.com
•@taloulou__