FAQs

 

What are your payment options?

We accept all major credit cards. Should you prefer to use your debit card, feel free to use your PayPal account. If your preferred payment method is not included in any of our available options, feel free to contact us as we would love to get you your Ta LouLou purchase!

When will I receive my order?

It is our utmost priority that you get your hands on our products the soonest. To manage any hiccups that may arise when dealing with third-party couriers, kindly expect your orders within 3-5 business days (for Metro Manila addresses) and 5-7 business days (for provincial addresses).

Products are prepared for shipping every Wednesday and Friday.

Does Ta LouLou ship internationally?

We currently ship anywhere in the Philippines. We do not ship internationally at this time, but rest assured that we are currently working on making our products available worldwide.

What is your return and exchange policy?

Should you require to have your product exchanged for another size or should there be any other problem with your product, please contact us within 3 days of receipt so we can coordinate accordingly with you. Beyond this, we will no longer be able to accept returns or exchanges. Kindly return the item in the same condition (unused and in its original packaging).